Department of Information Technologies

• Administer the University’s server infrastructure and ensure its stable operation.

• Manage physical and virtual servers, the virtualization environment, and server resources.

• Support data storage systems and backup and recovery infrastructure.

• Manage Core and Access network equipment, routing, switching, VLANs, and IP addressing.

• Administer the University’s Wi-Fi infrastructure, controllers, access points, SSIDs, and network policies.

• Ensure the operation of internet links, VPN, DNS, DHCP, and other core network services.

• Provide technical management of Active Directory, corporate authentication, and users’ system access.

• Administer firewalls, network segmentation, and other information security controls.

• Register, analyse, contain, and respond to information security incidents.

• Identify vulnerabilities in information systems and infrastructure and coordinate remediation measures.

• Monitor and log core IT infrastructure and control availability indicators.

• Provide technical support for CCTV, access control, turnstile, and IP telephony infrastructure.

• Ensure technical preparedness for disaster recovery and business continuity.

• Ensure the infrastructure operation of GPU servers, computing resources, and research IT environments.

• Assess infrastructure development needs and prepare proposals for technical modernization.

Core principle: The University’s digital environment must be stable, available, and secure.

• Receive, register, and process IT requests through a single Service Desk/Help Desk.

• Categorize and prioritize requests, perform initial diagnostics, and route them to the responsible unit.

• Provide technical support for user computers and laptops.

• Support printers, scanners, monitors, and other peripheral devices.

• Diagnose, maintain, and repair computer equipment.

• Install operating systems, drivers, and standard software.

• Prepare IT workplaces for new employees and provide the required technical configuration.

• Perform first-line diagnostics for network and Wi-Fi issues on user devices.

• Organize on-site technical support for structural units.

• Provide technical support for conferences, meetings, and University events.

• Participate in IT asset accounting and record equipment movement and condition.

• Provide users with advisory support on IT systems and devices.

• Develop instructions and knowledge-base materials for frequently encountered issues.

• Monitor request completion times, SLA indicators, and user satisfaction.

• Analyse recurring technical issues and propose measures to reduce them systematically.

Core principle: Users should judge IT not by where they need to report a problem, but by how quickly and effectively it is resolved.

• Design and develop the University’s information systems and digital services.

• Develop backend, frontend, web, and mobile applications.

• Develop application databases and software components for information systems.

• Develop APIs and software integration components required by information systems.

• Define application architecture and technical solutions for information systems.

• Manage source code centrally using Git and other version-control tools.

• Test software products and identify and resolve defects.

• Improve CI/CD, deployment, and release-management processes.

• Provide application-level technical support for existing information systems.

• Develop the technical platform and functional capabilities of the University’s web resources.

• Support research projects in software engineering, data processing, and AI/ML engineering.

• Engineer the integration of artificial intelligence models into information systems at API and user-interface levels.

• Provide technological support to innovation and startup projects during prototype and MVP development stages.

• Maintain technical documentation and release materials for software products.

• Contribute to ensuring that developed digital products meet requirements for security, performance, reliability, and scalability.

Core principle: Transform ideas and needs into reliable, secure, and production-ready digital solutions.

• Ensure the technical readiness and stable operation of computer laboratories.

• Conduct technical readiness checks of computer rooms before the start of the academic term.

• Install educational and specialized software required for the learning process in computer laboratories.

• Create and maintain standardized software environments required for academic courses.

• Pre-check and technically prepare computers used for examinations and testing.

• Monitor the operation of computers and peripheral devices in examination rooms.

• Identify technical risks in advance during examination and testing periods and participate in their resolution.

• Organize preventive inspections and scheduled maintenance in computer laboratories.

• Monitor the technical condition of educational IT equipment and assess renewal needs.

• Analyse the computer and software needs of faculties and departments for educational purposes.

• Participate in the technical planning of new computer laboratories and digital classrooms.

• Prepare technical proposals for the development of Smart Classroom and modern digital learning environments.

• Participate in defining standards and typical configurations for the educational computer fleet.

• Maintain technical records on the condition and readiness of computer rooms.

• Work with responsible units to resolve faults affecting educational IT infrastructure.

Core principle: Every classroom and computer laboratory must be prepared in advance for teaching, learning, and examinations.

• Create and maintain an up-to-date register of the University’s core business processes.

• Identify processes suitable for automation and optimization and propose priorities.

• Study and analyse the AS-IS model of existing business processes.

• Develop the target TO-BE model for processes selected for digitalization.

• Collect, clarify, and document business and functional requirements from structural units.

• Develop functional requirements and acceptance criteria for automation projects.

• Participate in the development of electronic requests, approvals, and workflow processes.

• Develop automated services on University portals and process platforms.

• Identify integration needs between information systems and define data-exchange logic.

• Develop requirements for API integration, SSO, and unified authentication initiatives.

• Participate in developing Master Data principles and shared reference datasets.

• Participate in Data Governance and data-quality management initiatives.

• Define requirements for BI, management analytics, and dashboard solutions.

• Measure the share of automated business processes and the level of digitalization.

• Participate in forming, prioritizing, and evaluating the results of the portfolio of digital initiatives and projects.

Core principle: Do not merely automate a process; optimize it and integrate it into the digital ecosystem.